Shipping Policy

Last updated: 20 August 2026

Order processing

Orders are usually processed within 1–3 business days, excluding Sundays and public holidays. During promotions, festivals, or periods of high demand, processing may take a little longer.

Shipping charges

Available delivery methods and shipping charges are shown at checkout before payment. Charges may vary according to the delivery location, order value, package weight, and any active promotion.

Estimated delivery

After dispatch, most domestic orders arrive within 3–7 business days. Delivery to remote locations may require additional time. Any estimate shown at checkout is indicative and is not a guaranteed delivery date.

Tracking your order

When tracking is available, we will send the details to the email address or mobile number provided with the order. Tracking may take up to 24 hours to update after dispatch.

Address accuracy

Please check the recipient name, complete address, landmark, postal code, and phone number before placing your order. Contact us as soon as possible if a correction is needed. We cannot guarantee changes after an order has been dispatched.

Delays and failed delivery

Courier delays caused by weather, transport disruption, public holidays, natural events, or other circumstances outside our control may affect delivery. If a parcel is returned because the address was incorrect, delivery was refused, or repeated delivery attempts failed, additional shipping charges may apply before it is sent again.

Damaged or missing parcels

If your parcel arrives damaged, incomplete, or does not arrive within a reasonable period after the estimated date, contact us through our Contact page. Please include your order number and clear photographs of the parcel and products where applicable.

Questions

For shipping assistance, please contact us and include your order number.