Refund Policy

Last updated: 20 August 2026

Food product returns

For hygiene and food-safety reasons, opened, used, or correctly supplied food products cannot normally be returned or exchanged because of a change of mind. This does not affect your rights when an item is damaged, defective, expired, or incorrectly supplied.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, leaking, defective, expired, or different from what you ordered, contact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photographs of the outer package, shipping label, and affected product.

Eligibility

Approved claims may be resolved through a replacement, store credit, or refund, depending on product availability and the circumstances. Please keep the product and original packaging until we have reviewed your request. We may be unable to approve claims submitted without reasonable supporting information.

Cancellations

Contact us promptly if you need to cancel an order. We will try to help, but cancellation is not guaranteed once processing or dispatch has begun. Orders already dispatched cannot be cancelled in transit.

Refunds

When a refund is approved, it will be issued to the original payment method. Bank and payment-provider processing times vary, so the credit may take several business days to appear. Original shipping charges are refundable only when required by law or when the entire order was incorrect, damaged, or defective.

Non-returnable items

We cannot accept returns of opened food, products damaged after delivery, gift cards, free promotional items, or sale items marked final sale, except where the product is defective or applicable law requires otherwise.

Start a request

To request help with an order, please contact us with your order number and supporting photographs.